Grand Living
  • 18-Oct-2019 to 17-Dec-2019 (MST)
  • Community Operations
  • Jacksonville, FL, USA
  • Salary
  • Full-Time

The Executive Director is responsible for enhancing the overall Resident experience through exceptional comprehensive leadership. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting and achievement. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a high level of Resident satisfaction. This position is under the general guidance of Regional Director of Operations in accordance with Company standards, processes, procedures, practices and philosophy.

Essential Functions:

  • Participate in, lead, and oversee Start Sterling! for all shifts.
  • Greet the Residents, guests, fellow employees, and vendors in a friendly and courteous manner.
  • Embrace and model excellent hospitality skills through leading and applying The Sterling Touch® principles in all interactions.
  • Oversee selection, training, supervising, motivating and empowering of employees and leaders possessing the talent and skills required to fulfill our commitment to residents and their families.
  • Active oversight and mentoring of Department leaders, benchmarking critical details of success.
  • Active pursuit of quality improvement in resident satisfaction, employee engagement, resident care and well-being, dining services success, Facets™ participation and Grand Living's overall engagement in the greater community at large.
  • Ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management and analysis of operational financial reports.
  • Function as "Director" of Marketing and Sales, oversee and lead the Sales and Marketing process required to achieve targeted occupancy and revenue.
  • Ensure community maintains unwavering compliance with all local, State and Federal regulations related to operations as an Independent, Assisted Living and Memory Care provider.
  • Ongoing pursuit and embracement of employee empowerment via recognition, respect and adherence to Grand Living Vision, Foundation and Principles.
  • In addition to performance of the essential functions, this position may is required to perform a Manager on Duty up to one (1) time per month over weekends.



  • Employees are required to work a flexible schedule which includes, rotating weekend and holiday shifts.



  • Bachelor's Degree, required.
  • Core Trained, preferred.



  • Eight or more years' of relevant work experience required with a track record of ever-increasing responsibilities.
  • Experience managing large teams of 30 or more employees, required.
  • Experience in assisted living, highly preferred.
  • Experience providing hospitality focused service in a health care or senior living community, preferred.


Grand Living
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