Grand Living
  • 05-Mar-2019 to 04-May-2019 (MST)
  • Housekeeping Management
  • Jacksonville, FL, USA
  • Hourly
  • Full-Time

The Housekeeping Supervisor is responsible for enhancing the overall Resident experience through the provision of exceptional housekeeping services to Resident apartments. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. Position is under the general guidance of the Executive Director in accordance with Community's standards, processes, procedures and practices.

Essential Functions:

  • Participate in Start Sterling! each day.
  • Greet the Residents, guests and employees in a friendly and courteous manner.
  • Respond quickly and efficiently to all Resident requests.
  • Supervise housekeeping staff by developing schedule for front of the house cleaning, back of the house cleaning and resident apartments.
  • Establish and maintain high cleanliness and sanitation standards in all apartments, public areas and heart of the house work areas.
  • Clean bathroom floors, tub, shower stalls, toilet, sink, walls, mirrors, tiles, counters and floor surfaces.
  • Change bed linen and remake bed.
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Vacuum throughout each room in the apartment and empty trash.
  • Replenish linens and supplies in apartment to Resident's requirements.
  • Keep linen & supply closets and service landings secure.
  • Practice chemical safety rules and follows procedures for needles and other hazardous materials.
  • Retrieve, stock and transport all supplies needed for each assigned apartments.
  • Visually inspect apartment for cleanliness and appearance and report completion according to established process.
  • Due to resident expectations and planned/unplanned events/occurrences, employees may be required to work varying schedules which reflect the business and service needs of the Community.



In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, such as, but not limited to: timely response to Resident requests for one time services, assisting Housekeeping and or House Attendant, commitment to a safe working environment by reporting suspicious activities or hazardous conditions etc. The percentage of time performing each function will be solely determined by the Executive Director based upon the particular requirements of the Community.



  • High School Diploma or G.E.D



  • Four or more years of previous supervisory skills and housekeeping experience.



The individual must possess the following knowledge, skills and abilities:

  • Ability to read, write and speak the English language sufficient to communicate with Residents in one-on-one circumstances, guests and fellow employees to explain and record Resident requests, comprehend work requests, differentiate individual linen use and care, product labels, Community communications and general interaction with Residents, guests and fellow employees
  • Ability to communicate effectively with Residents, guests and fellow employees.
  • Ability to follow instructions, directions, and meet deadlines, including cleaning of a minimum of 15 apartments as assigned, to all Grand Living standards.
  • Good working knowledge of expected standards of sanitation and safety.
  • Supervisory skills- experience with hiring, coaching and termination of employees.
  • Ability to remember and explain Community services and activities.
  • Able to get along with people at all levels within the Community.
  • Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in confined spaces.
  • Ability to stand, walk and work continuously without sitting for extended periods of time.
  • Ability to operate required cleaning equipment.
  • Ability to coordinate data as it relates to determining time, place, and sequence of operations or action to be taken.


Grand Living
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